Trust & Safety Policy

Effective Date: 15 August 2024
Company: Prime Finverse Private Limited
Website: www.primefiverse.com.com
Email: care@primepayindia.com
Head Office: 4th Floor, Shree Tower, Aman Vihar, Shastradhara Road, Dehradun, Uttarakhand – 248001, India
Other Offices: Bhubaneswar, Bengaluru, Mumbai

1. Our Commitment to Trust & Safety

At Prime Pay, your security, privacy, and peace of mind are our highest priorities. As a fintech platform handling sensitive financial data, we maintain stringent controls to ensure that all transactions and interactions remain secure, transparent, and compliant with Indian regulatory standards.

2. How We Keep You Safe

a. Data Security

• End-to-end SSL/TLS encryption for all data transmissions
  
  

• AES-256 encryption for stored sensitive data
  
  

• Tokenization of financial details (bank, card, KYC)
  
  

• Periodic penetration testing and vulnerability scans
  
  

b. Secure Transactions

• UPI & payments through RBI-authorized PSPs
  
  

• KYC through regulated APIs (DigiLocker, Aadhaar, etc.)
  
  

• Instant fraud detection using AI & ML algorithms
  
  

• Multi-level user authentication including OTP & biometric
  
  

c. Regulatory Compliance

• Registered under MCA, operates with RBI, IRDAI, and NPCI-compliant partners
  
  

• Adheres to IT Act, 2000, and relevant Data Protection Guidelines
  
  

• Maintains audit logs and follows due diligence for AML (Anti-Money Laundering)
  
  

3. User Protection Measures

a. Fraud Prevention

• Real-time risk monitoring on all financial transactions
  
  

• Automatic blocking of suspicious activity (e.g., multiple failed logins, phishing attempts)
  
  

• Report fraud directly through app or email
  
  

b. Dispute Resolution

• Strong Grievance Redressal Mechanism (see our Grievance Policy)
  
  

• Timely resolution for disputes related to transactions, KYC, cards, or services
  
  

c. Identity Protection

• Your personal and financial details are never shared without consent
  
  

• OTPs and verification codes are never requested by our team over phone/email
  
  

4. User Responsibilities

For Prime Pay to remain a safe ecosystem, we request users to:

• Never share OTPs, passwords, or PINs with anyone — including people claiming to be from Prime Pay
  
  

• Use strong passwords and enable biometric lock where available
  
  

• Immediately report lost devices or unauthorized transactions
  
  

• Avoid using public Wi-Fi for sensitive transactions
  
  

5. Reporting Concerns

If you experience or suspect any of the following:

• Fraudulent activity
  
  

• Account compromise
  
  

• Unrecognized charges
  
  

• Suspicious messages/emails
  
  

Please contact us immediately at care@primefinverse.com
Or raise a complaint via the Help & Support section of the Prime Pay app.

6. Continuous Monitoring & Improvement

• We update our security infrastructure regularly to counter new threats.
  
  

• Our backend is monitored 24×7 by internal security teams and third-party experts.
  
  

• We aim for zero tolerance on breaches and quick isolation/remediation of any attack vector.
  
  

7. Transparency Promise

We believe in open communication and responsible data practices. If a breach ever occurs:

• Affected users will be notified promptly.
  
  

• Authorities will be informed as per Indian law.
  
  

• Mitigation plans will be shared transparently.
  
  

8. Children’s Safety

Our platform is not intended for users under 18. We do not knowingly collect data from minors or provide financial services to them.

9. Final Words

Your trust is the foundation of Prime Pay. We are constantly evolving to provide a platform that’s not only powerful and feature-rich, but also safe, secure, and trustworthy.

Stay smart. Stay secure. Always verify before you trust.
— Team Prime Pay